A ride-hailing firm, Uber, has received a transport network licence to operate in Kenya from the National Transport and Safety Authority (NTSA), and with immediate effect has adjusted its service fee from 25% to 18%.
Besides the service fee, which is the amount that drivers pay the company per trip, drivers on the platform continue to enjoy the benefit of safety features such as In-App Emergency button, 24/7 in-app support and Ride Check.
“We are committed to Kenya and will continue to find workable solutions that benefit both riders and drivers using the platform as well as the business,” says Imran Manji, head of East Africa for Uber.
“We are certainly excited about our future in Kenya. We remain committed to engaging with policymakers, raising the bar on safety, helping drivers grow their businesses, and improving the experience of riders,” Manji says.
Uber, which started off in 2009 to help people get a ride at the touch of a button, entered the Kenyan market in 2015. The company, Manji adds, has used its platform to help unlock thousands of economic opportunities for drivers in Kenya as well as providing enhanced mobility.
“Since our launch, Uber has been actively working with regulators to help shape the future of ride-hailing in Kenya. This has been our aim since we launched in Nairobi in 2015, and we have stayed true to that,” says Manji.
