The Kenya Revenue Authority (KRA) has introduced the use of National Identity Card (ID) numbers as a new login option for individual users on the iTax platform so as to improve service delivery .and encourage compliance
This move is part of an ongoing campaign by the Authority to simplify tax processes, enhance user experience, and promote a more customer-centric approach to tax administration.
Previously, individual taxpayers could only access iTax services by using their Personal Identification Number (PIN). While this method remains valid and operational, the introduction of the ID number as an alternative is expected to make access easier and more convenient for many users.
In a press statement sent to newsrooms, KRA revealed that the decision to implement this option was driven by feedback from taxpayers who noted that ID numbers are easier to remember and more frequently used in everyday identification processes.
“By offering an option that aligns with users’ preferences and habits, KRA hopes to reduce friction in accessing services and promote greater uptake of digital tax services,” read the statement.
According to the tax head, this development comes as part of broader reforms aimed at modernizing tax administration and building a tax system that puts the taxpayer at the centre.
Further, the Authority has been working to streamline its systems, simplify procedures, and leverage technology to make tax processes more accessible.
Additionally, by offering multiple login options, KRA is also addressing issues related to forgotten PIN numbers, a common challenge among taxpayers and therefore, the introduction of the ID number login is viewed as a significant step toward removing barriers that discourage voluntary compliance.
In addition, KRA vows to continue listening to taxpayers and make changes that reflect their needs and experiences.
Meanwhile, the iTax platform is a critical tool in Kenya’s tax system, used by taxpayers to file returns, make payments, apply for compliance certificates, and carry out various tax-related transactions.
Therefore, enhancing access to this platform is expected to contribute significantly to KRA’s efforts to expand the tax base through voluntary compliance.
– By Michael Omondi, KNA
