Eleving Group, an international fintech company that is the parent organization of Mogo Kenya, has entered into a partnership with Chaseit, a Lithuanian tech start-up, to deploy artificial intelligence voice agents across its call centers.
This move follows a successful pilot program where AI agents conducted English-language calls, yielding remarkable results.
According to Modestas Sudnius, CEO of Eleving Group, these AI agents are capable of handling over 20,000 calls daily, a volume that would traditionally require around 100 human operators. He noted that with call centers already managing immense volumes of daily information, the company is beginning to roll out voice agents across multiple markets and in different languages, with Romania becoming the first non-English-speaking country where AI voice agents will be introduced as part of everyday operational processes.
This initiative is a key part of Eleving Group’s program to harness AI for enhanced process efficiency, building on years of using machine learning models for credit risk analysis and customer assessments, and it coincides with a period of exceptional growth for the group.
In 2025, demand for Eleving Group’s financial products surged, with total loan applications reaching 2.7 million, a 50% increase compared to the previous year, driven largely by markets such as Kenya, Uganda, Namibia, Latvia, and Romania.
This growth was fueled by an expanded product portfolio, a strong brand, improved customer loyalty, and effective use of digital customer acquisition channels. Momentum continued through the year, with the fourth quarter alone recording 925,000 applications, a 23.6% increase from the previous quarter.
By the end of 2025, the group’s net loan portfolio stood at Sh68.38 billion (€446.6 million), with Kenya, Romania, and Albania accounting for the largest shares.
The company also strengthened its existing markets by introducing installment loans in Latvia, Estonia, Romania, and Armenia, generating Sh2.25 billion (€14.7 million) in issuances, while simultaneously launching smartphone financing in Kenya and Uganda, building a portfolio of Sh2.07 billion (€13.5 million) and serving 260,000 customers by year-end.
In September 2025, Eleving Group entered Tanzania, its 17th market, starting with motorcycle loans, and plans are underway to deepen its presence in Tanzanian urban centers over the next two years. Serving more than 470,000 active customers, the expanding scale of operations underscores the need for innovative solutions such as AI voice agents, which are well suited to handling standardized inquiries and freeing human specialists to focus on more complex and sensitive cases.
Lukas Kairevičius, founder of Chaseit, said that in the near future almost all call center operations could be automated, estimating that within two years up to 90% of operations could be handled by AI voice agents if organizations are ready for the transformation.
He highlighted benefits such as 24/7 availability, smooth operation, faster call center processes, and improved customer service, adding that the partnership with Eleving Group offers an opportunity to test the technology across different languages and markets.
