Family Bank has relocated its Ngara branch to the ground floor of Blue Hut Hotel on Park Road, Ngara, in a bid to enhance support for the business community through a more convenient, accessible, and secure location.
The branch relocation reflects the lender’s ongoing commitment to supporting SMEs by optimising its branch network to better serve its customers. The new location is designed to meet the needs of small businesses, market traders, and individuals—offering modern, accessible, and customer-focused banking facilities.
“Ngara’s growing commercial importance, led by small traders and wholesalers serving the CBD and greater Starehe sub-county, presents a promising opportunity for us to support the growth of local businesses,” said Family Bank CEO Nancy Njau.
The new branch offers a modern banking experience with financial solutions tailored for individuals, SMEs, and businesses. These include innovative loan products targeting women- and youth-led enterprises, digital banking services, more personalised financial guidance, and face-to-face interactions with the bank’s staff.
“Through tailored customer value propositions and strategic investment in the local business community, we aim to deliver additional value and contribute meaningfully to Ngara’s economic development,” she added.
Family Bank also has plans for further branch expansion and strategic relocations to ensure the delivery of seamless, accessible, and customer-centric services across emerging markets, rural areas, and urban centres, as it prepares for listing on the Nairobi Securities Exchange (NSE) in 2026.
– By Edwin Edgar Mutugi
