Kenya Power Limited recently launched a new integrated customer management that aims at improving customer convenience. In a statement, the power company states that the system is state of the art, versatile with robust web-based applications aimed at enhancing customer service and experience, by improving service delivery.
As a result of upgrading the customer management system, the company has started changing account numbers of all its customers in order for them to enjoy the services of the new system. Customers in four counties; Nairobi, Kajiado, Machakos and Makueni have already had their account numbers changed. In the rest of the country, the switch is expected to be over and done by the end of the year.
In order to get the new account number, Kenya Power advices customers to send a text with the word STATUS plus their current account number to 95551. The company also advices customers to do so as soon as possible as going forward payments will now be done using the new account numbers.
The new integrated customer system will provide its growing number of customers, who currently stand at 6 million, with a portal where they can instantly get their bills, communicate their grievances and check their consumption trends. In addition, the system also offers the customers the option to pay through credit or debit cards.
This comes days after the power distribution company signed a Sh30 billion connectivity financing agreement with both the Africa Development Bank (ADB) and the World Bank to connect more people with electricity.