With an aim of making information easy to find in a single place, KLM Royal Dutch Airlines commenced offering her customers around the world booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat as of June 9.
According to Pieter Elbers, KLM President & CEO, the new service will be available to all KLM customers who book tickets or check in via KLM.com and opt-in to receive information via Twitter or WeChat. The rollout started last month and the service will be more widely available in the coming weeks, and will be available at the airport, en route or at home. Customers can also contact KLM’s social media service agents 24/7 directly via Twitter and WeChat.
“After Messenger, offering KLM flight info on Twitter and WeChat is a perfect addition to KLM’s Social media strategy,” Elbers said. “We believe that we should be where our customers are. KLM now takes her Social media service to the next level, offering customers the choice of their own favourite channel. And by doing so, we continue to be an aviation pioneer.”
In 2016, KLM was the first airline worldwide to offer flight documents and information via Facebook Messenger. Now, it is first again on Twitter and first airline outside China offering flight info on WeChat.