Close Menu
  • Briefing
    • Cover Story
    • Latest News
    • Counties
  • Politics
    • Society
  • Special Reports
    • Companies
    • Enterprise
    • Money
    • Technology
  • Columns
  • Dispatches from China
  • Member Content
    • Shop
  • Contact Us
    • About us
Facebook X (Twitter) Instagram
Facebook X (Twitter) Instagram LinkedIn
Nairobi Business Monthly
Subscribe
  • Briefing
    • Cover Story
    • Latest News
    • Counties
  • Politics
    • Society
  • Special Reports
    • Companies
    • Enterprise
    • Money
    • Technology
  • Columns
  • Dispatches from China
  • Member Content
    • Shop
  • Contact Us
    • About us
Nairobi Business Monthly
Home»Technology»Uber Kenya enhances privacy
Technology

Uber Kenya enhances privacy

NBM CORRESPONDENTBy NBM CORRESPONDENT3rd August 2018Updated:23rd September 2019No Comments2 Mins Read
Facebook Twitter WhatsApp Telegram Email
Share
Facebook Twitter WhatsApp Telegram Email

Uber Kenya has now introduced Phone Anonymization, a new in-app contact feature that will allow both passenger and driver to keep their numbers private whenever they need to get in touch. The new feature will see the phone numbers, of both the rider and driver anonymized thus none will be able to see the other’s contact details.

Despite the driver and rider not being able to see each other’s contact details, they will still be able to communicate through the in-app support system. In the system, instead of their actual contact details appearing, the numbers of both driver and rider will appear as landline numbers. In order to access the in-app support, one will tap on the Uber icon within the app then navigate to the help icon and once they tap on it they will get assisted.

According to Loic Amado, general manager Uber East Africa, the new feature is meant to bolster confidence and security for its over 5000 drivers and 400,000 users in the region.

The Nairobi Law Monthly September Edition

“The benefit of using our in-app support is two-fold. Riders have access to 24/7 support in the event that they need assistance (no more calling a driver that cannot be reached due to the driver being on the road). Secondly, this change has the added benefit of keeping a formal track record of communication. Uber will have a record of correspondence to assist with a request, for example, in the event of a rider having left an item in the vehicle,” said Mr Amado.

In addition, the system also includes an integrated messaging system within the app. The system is meant to prevent users from getting messages through other applications, without context and information on where the message is originating from.

Despite the feature being new in the region, it has been used in other countries such as USA and South Africa as well as in other emerging markets. The move came in days after the
Transport principal secretary, Paul Maringa signed a memorandum of understanding between e-taxis and the drivers’ lobby Digital Taxi forum to ensure taxi apps review their rates.   

The Nairobi Law Monthly September Edition
Follow on Facebook Follow on X (Twitter) Follow on WhatsApp
Share. Facebook Twitter WhatsApp Telegram
NBM CORRESPONDENT

Related Posts

CEOs bracing for threat to jobs from AI

1st January 2025

Taking advantage of AI to reduce gap in tech race

27th December 2024

Arrest of Telegram’s founder highlights lack of unified approach in tackling crime

24th September 2024

Judiciary leverages automation to improve service delivery

17th September 2024
Add A Comment

Leave A Reply Cancel Reply

The Nairobi Law Monthly September Edition
Latest Posts

Property boom takes spotlight at East Africa summit

9th May 2025

Kenya projects 5.4% economic growth in 2025 after 2024 slowdown

7th May 2025

African urban areas to rely on forestry to tackle climate change

7th May 2025

Berkshire names successor to CEO Warren Buffett

6th May 2025

Kenya Power accelerates electric mobility revolution

6th May 2025
The Nairobi Law Monthly September Edition
Nairobi Business Monthly
Facebook X (Twitter) Instagram LinkedIn
  • About Us
  • Member Content
  • Download Magazine
  • Contact Us
  • Privacy policy
© 2025 NairobiBusinessMonthly. Designed by Okii

Type above and press Enter to search. Press Esc to cancel.