All customers on Kenya Power & Lighting Company’s (KPLC) prepaid meters (token meters) will be required to update their meters by end of August 2024 to enable them continue enjoying access to electricity.
The update is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS), a universal method to transfer tokens to prepaid meters while ensuring the security of generated tokens.
Speaking in Nairobi, KPLC managing director and chief executive Dr. (Eng.) Joseph Siror said a total of 7.4 million prepaid meters are targeted for this exercise, warning that all prepaid meters that will not have been updated by the deadline date won’t accept tokens henceforth.
“We have put in place elaborate measures to ensure that all our customers are fully empowered and assisted in updating their meters to continue enjoying our services,” Dr Siror said
He said the government agency has launched a media campaign dubbed “Update Token Meter Yako” targeting all its prepaid customers and that the campaign will provide all the necessary information about the exercise to the targeted customers to enable them to update their meters as soon as they receive the prompt message from Kenya Power.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key in the codes to their meter following the steps indicated in the SMS before loading the new token,” he said, adding that the company, in other instances, will send the codes directly to the customers who have not purchased tokens as a notification to update their meters, a process he described as “simple and free”.
He also re-assured customers that the update will not impact existing tokens that are already loaded into the meter, but advised customers to load any previously purchased tokens before uploading their meters as failure to do so will render them invalid.
Apart from the media campaign, Dr. Siror mentioned that the Company will hold engagements with official stakeholders and consumer organizations to inform them of the exercise and ensure all prepaid meters are updated.
The Company will also closely monitor the exercise to identify and address emerging issues.
